OCRV Center

It has been a while since I received my RV back from this business. I've been stirring about the disappointment of not only the craftsmanship but about the whole experience. From the son to the father, they just don't get creating a positive customer experience.
1) RV was left with approx. 1/2 tank fuel received back on empty. Not accusing as to what happened to the fuel but just that it disappeared.
2) Stepdown electrical cord missing and when mentioned..a broken replacement was received a replacement.
3) Craftsmanship was poor and when brought up, the father was very defensive and confrontational. Chest out and claiming that his opinion mattered most because of all his experience and that he would research and prove me wrong on a particular repair....I still have not heard from him.

All in all still finding things wrong not found on the initial return inspection.

I will never return....if you enlist their services the recommendation would be to take plenty of before pictures.

Great service and affordable pricing. Thomas in the service center is a good guy. Took my trailer in for some service and they did a great job!

Short Answer: I DO NOT RECOMMEND TAKING YOUR RV HERE

After sustaining water damage in the rear corner ceiling of our motor home, we called OCRV about repairs. Art answered and told us to bring it in the following Wednesday. We brought it in for an estimate Wednesday, April 18. AJ, Art's son, and an RV tech looked over our rig and gave us a verbal estimate and timeline of two weeks once they began work on it. He suggested we make a claim with our insurance company even though we didn't believe they would cover it. We drove our rig back home to deal with the claim.

We were denied our insurance claim, but AJ said that he would work with us on prices, which we appreciated at the time. We were scheduled to bring the rig in the following Wednesday, May 2. Two weeks after our initial appointment. When we got there, we were told AJ was at the other shop and Art would help us out. He had no idea we were to come in, a red flag in retrospect.

Art and Josh looked over our rig, same thing AJ and his tech had already done, and told us that they would get back with an estimate "soon." We were a little taken aback as we expected the estimate that day, but decided to trust them and left our rig there.

Almost a week later, we felt it was justified to inquire about that estimate that was to come "soon." We sent an email Monday, May 7, asking how the estimate was coming along. AJ sent us the estimate about an hour later, claiming it had ended up in his "Drafts" folder. The estimate was missing some things we had asked for, such as a water leak test and replacement of seals, yet it was now over $1000 higher than the first verbal estimate he gave us. We emailed back asking for clarification on some of the labor items and asking them to add the other requested work.

We never received a reply.

After multiple unanswered emails, I went down to the office on Monday, May 14 to check on the RV and inquire about the estimate. It's now been a month since we first called OCRV, and about two weeks since we'd dropped off our rig. Art was the only one in the office and after I asked about an updated estimate, he called AJ and told him to get us the updated estimate by the next day.

I decided to give them till 3pm since they close around 5pm, to email me the estimate before I went over there again. Big surprise, no communication whatsoever. Once I got to the shop, I was told AJ was busy so I waited. He did not seem pleased to see me waiting for him. He told me that he was planning on working on it "later." At this point, I didn't believe a word coming out of these people. I told him I would wait in the office for him to finish it. He mumbled something about doing it now, and went to his computer to click a couple keys and hit print. It took all of, maybe five minutes, for him to modify the estimate as we had requested several times.

He handed me the paper and told me that he would email it to us "right now" as well. Of course he didn't.

At this point, we were fed up with the utter lack of communication and stressed about the timeline. If it took us two weeks to pry a final estimate out of them, how long was it going to take for the repairs? We opted to pick up our rig and take it to a different repair shop who had already been much more honest and communicative with us.

We dropped off our rig at the other repair shop that Monday and were actually given the repaired rig the Friday of THE SAME WEEK. It also cost us about $2000 less than the estimate OCRV gave us to achieve basically the same end product.

After seeing the work done by the new shop, we realized that OCRV had added things to the estimate that were completely unnecessary and were just there to add labor hours. One example: AJ had claimed that wiring in the ceiling would have to be rerouted to remove insulation, when all of said wiring runs through channels in the aluminum frame structure, which was not going to be worked on and in no way interferes with the removal of insulation.

I DO NOT recommend this shop. There are better shops in the Orange County area, search for them.

Made the mistake of taking my motorhome in the OCRV for an estimate on MCD shade installation. Showed for the given appointment to do measurements and a price estimate. First red flag! Tony the manager wanted a $500 deposit, just to get a price estimate. Ok seemed very unusual but I agreed. So four days later they still can't tell me what the cost the shades w/installation. I call, no return call. Finally I catch Tony who says "Sometimes they take a long time to get back on a price". I made it clear from the beginning i needed a 4 to 5 week turnaround. With that I told him I was going to go a different direction and wanted a refund on the deposit. Tony replies "When I get time, I don't have time right now." This is not a customer friendly! Beware, stay clear.

Had a great experience with OCRV. They were very quick from the time they responded to my Yelp inquiry to the time they delivered their service. I'm a first time RV Owner and they put me at ease.. They're very professional, reliable and trustworthy. Highly recommended... exceptional people and exceptional service... Jim, AJ, Jessie, Pepe and Amber!!!

Brought our RV here to fix our yawning and the service here is great, very friendly service. Thank you.

We have a 30 ft Winnebago Travel Trailer that had a structural awning issue that needed immediate attention as we were heading back out on another trip the following week.
This company was very helpful and responsive from the first phone call to getting us back on the road within days. Art and Adrian were very professional as was the entire crew working there.
Judging from what I saw this company pretty much does it all when it comes to maintenance and repair of all types of RVs and Travel Trailers.
Highly recommended !

Took our totally empty RV down for a refurb inside. We told them we were on a time schedule which they had no problem with. After picking colors and flooring and deciding on what we wanted done , we were told we would get estimate next day so we could give a deposit. After a couple days and emails later we got estimate. We had lost a few days on our time schedule so i eliminated things, sent back revised list right away and again...waited for an estimate. When we finally got the estimate, the deposit was 1/2 the total cost ?!?! By this time they had our RV for Over 3 weeks...and the workers had damaged the flooring and the post on the french doors to the bedroom....on Monday, my husband told Art (owner) to just fix what they broke and we will pick it up on Wed. We asked that the RV be opened so we could see the repair..on Wed. We drove up and didnt see RV..While My husband was inside writing them a check for 1,000.00 for what they said was Storage and materials they ordered (without a deposit) ?? .. they drove the RV around and no place to open the slides..We drove around the corner to an empty space and opened up the slides and I was SHOCKED !!!
The french doors they broke were not repaired properly..one door is hard to close and the other has a huge gap in it..The top of the center post looked like a kid glued it together...the dinette seats were uprooted from the floor and just sitying there, and the only thing that we left in the RV in one of the under compartments was the 50 amp connector (which never comes out).and it was missing....when I wrote AJ asking about it , he asked me what color
I wrote back Black 50 amp adapter. He wrote back...they don't have it....REALLYYYYY?!?!?
The owner Art, his girlfriend Bonnie, and his son.AJ are all very nice....
but We DO NOT reccommend them for RV refurbish...photos to follow.

Recently brought my 2016 34' class A in to get an oil change, and generator service. Work was done on time so that I could make a trip the following weekend. AJ was friendly and helpful and communicated well as to when the work would be finished. I will be using them again soon for further service needs as they are located perfectly around the corner from my neighborhood.

The water tank on my toy hauler was leaking. OCRV booked an appointment quickly and had me in in a few days. They gave me a couple of options and I chose to have the tank repaired. The communicated frequently and responded quickly to calls. I docked one star because the fill hose and a second hose were not secured adequately and they leaked when filling the tank. This tells me it was never tested. I repositioned the hoses and tightened the hose clamps. No leaks after that. I would recommend their services and will go back if I need additional service.